Statement of Policies, Terms and Conditions, Shipping
Every item we sell must be as represented or full credit will be given. Only quality products are offered.
We Stock What We Sell
We will do our best to maintain in stock full and complete inventories of our regular items, giving prompt delivery at the lowest possible prices. Prompt deliveries, as well as fair prices, will be given on all special items.
To Open a New Account
A credit application must be completed with at least three trade references from three current suppliers plus your bank. A Dun and Bradstreet Rating of DC-2 or better, if you do not have a sufficient Dun and Bradstreet Rating, there will be a short delay while credit is processed. Please note for immediate delivery, specify if we may ship your first order C.O.D., Credit Card, Money Order, (or send a certified bank check with your initial order.)
Visa/MasterCard/American Express
For your convenience, Saturn Industries accepts Visa, MasterCard, Discover, and American Express for your purchases. If you have any questions simply phone our Customer Service Departments, they are waiting to assist you.
We also accepts Paypal and Google Checkout.
Terms
1/2% 10 days, Net 30 days, F.O.B. Shipping Point. Special terms may be available on prior request. Minimum “Charge” order is $25.00.
Prices
We do our best to offer the lowest prices for quality items, prices are subject to change without notice.
* Transit times do not include the time taken by our staff to pack and process your order once it is received. Please make allowances for order processing times as noted when estimating your order delivery date.
Shipping
UPS Shipping Options
Rates to Street Addresses| Shipping Option | Transit Time* |
|---|---|
| UPS Gound | 5-7 Business Days |
| UPS 2nd Day Air | 2 Business Days |
| UPS Next Day Air Saver | 1 Business Day |
| UPS Next Day Air | 1 Business Day |
USPS Shipping Options
Shipping to P.O. Box Addresses| Shipping Option | Transit time* |
|---|---|
| Priority Mail | 5-7 Business Days |
Claims
All claims for damages on unsatisfactory material must be made no later than 10 days after receipt of order. The item(s) and all packing materials must be retained for inspection by the carrier. Please do not return damaged items without a (RMA) Return Material Authorization number. Please furnish all information as to our shipper or invoice number in order to expedite settlement.
Returns
Unless we have erred in filling your order, all returns must be prepaid. Material that is a special order will not be accepted for return or which has been held over 30 days (unless defective). We reserve the right to determine if the purchaser has abused the item in question. If it cannot be returned to stock, credit cannot be given. All returns must be accompanied by a Return Material Authorization (RMA) slip and number. This can be obtained by contacting our Customer Service Department.